Help

The links below provide information regarding each topic. Please click on a link to expand the section into a list of questions. Then, click a question for its corresponding answer.

Account Management

How do I establish a User ID and password?
If you are an individual practitioner, the User ID and password you established in the National Plan and Provider Enumeration System (NPPES) are used to access Internet-based PECOS. If you do not have an active User ID and password for NPPES, go to NPPES (https://nppes.cms.hhs.gov/NPPES/) and establish them.

If you work on behalf of a provider organization and do not have a web account, click Create Login from the PECOS login page. You will be required to login to PECOS I&A to create your account.

How do I update my user account profile information?
If you are an individual practitioner, update your user account via the National Plan and Provider Enumeration System (NPPES).

If you are an organization user, once you have logged into Internet-based PECOS, click the Account Management button and select the update user account information option. You will be required to login to PECOS I&A to update your account information.

How do I change my password?
You may change your password by using the self-service password reset link at https://nppes.cms.hhs.gov/NPPES/PecosUsrLogin.do .

Who do I contact if I am locked out of Internet-based PECOS or if I need to reset my password?
You may change your password by using the self-service password reset link at https://nppes.cms.hhs.gov/NPPES/PecosUsrLogin.do .

If you need additional information please contact the External User Services (EUS) Help Desk at 1-866-484-8049 / TTY:1-866-523-4759. Please refer to the Contact Information Page for more information.

Who is a PECOS Authorized Official?
A PECOS Authorized Official is responsible for establishing their provider organization in PECOS I&A and submitting the organization CP575 form or appropriate substitute (IRS Federal Tax Deposit Coupon, IRS 147C letter, or other official IRS document) which verifies the taxpayer identification number and legal business name of your organization to the External User Services (EUS) Help Desk. The Authorized Official must be approved by the EUS Help Desk. Once approved, the Authorized Official is responsible for approving and disapproving requests from users who wish to be associated to his/her organization. There can be only one Authorized Official per organization at any given time.

How do I remove an organization that currently has access to my Medicare enrollment data?
The PECOS Authorized Official can revoke an employer organization’s access to the provider organization’s enrollment information by contacting the External User Services (EUS) Help Desk. Contact information for the EUS Help Desk is available on the Contact Information Page.

How do I get associated to a provider organization or the employer organization working on behalf of the provider organization?
The Medicare provider organization and the employer organization that manages enrollment information on its behalf are established via the PECOS I&A system. The Authorized Official is required to register the provider organization. New users subsequently complete the registration process, during which they indicate their relationship to the provider organization (either as employed directly by the provider organization or by the employer organization working on behalf of the provider organization) and submit requests for access to the Authorized Official. The Authorized Official’s approval allows a user to submit an enrollment application for the provider organization. However, an approved SCF is required before users can view and update the provider organization’s existing enrollment records in Internet-based PECOS.